Have a question? You’ve come to the right place. Use Pepperjam Network’s FAQ to browse our complied data about merchants, publishers, and more. Jump to a section using the links below.
What are the merchant requirements for a performance marketing program on Pepperjam Network?
To launch a program on Pepperjam Network, merchants must first apply and meet various criteria prior to being accepted. Prior to launch, each merchant must also pay a launch fee. Each program needs to have creatives to advertise their products or services in the form of banners, text links, advanced links, coupons or product links. Following the launch of the program, merchants must also meet a monthly minimum to payout publisher commissions or pay a monthly minimum fee if the threshold is not reached.
What types of commission structures does Pepperjam Network allow?
Pepperjam Network allows both lead and revenue share payouts. In a lead payout, the merchant pays a flat payout for each referred lead. In a revenue share, the affiliate earns a commission that is a percentage of the referred sale. Many merchants successfully run both a revenue share and flat payout within the same program.
Can I add different commission structures and levels?
Yes, Pepperjam Network allows merchants to create tiered commission structures as an incentive or as a reward to the publishers.
What kinds of communication tools exist so I can reach out to publishers?
Pepperjam Network offers a multitude of new and exciting tools to allow merchants the opportunity to reach out to publishers. Merchants can use the Pepperjam Chat feature and the built-in email functionality, along with having access to publisher contact information.
How are sales tracked, and how does Pepperjam Network know which publisher to pay for a transaction?
Pepperjam Network uses a cookie-based tracking system that passes along the unique information used in the transaction by the customer, including the merchant and publisher name, along with the order ID, and transaction amount.
How are payments made to publishers in my program?
Publisher payments are handled through an Escrow Account that is funded by each merchant, and Pepperjam Network transfers the funds to the publishers through a third party payment company.
How does Pepperjam Network get paid?
All merchants pay Pepperjam Network a transaction fee based on a percentage of the publisher commissions earned.
How do I recruit publishers?
Merchants have access to a simple and user friendly recruiting tool that allows them to search for publishers based on category, promotional method, geographic location and transparency rating, among others.
Will I have control over my program and know who is promoting me?
Yes! You will have access to all publishers in your program and what creative message you are disseminating to them. We understand that controlling your program and your brand is important. We give you access to be able to control all of that.
How does Pepperjam Network ensure brand protection?
Pepperjam Network’s Quality Team monitors all traffic on the network and ensures that the activity of the publishers on Pepperjam Network is in compliance with the terms and conditions of each program. During the launch phase, a Pepperjam Network account representative will assist you in determining the terms for your program in an effort to best represent your brand to the publishers.
Can I upload a data feed on Pepperjam Network?
Merchants creating a product feed (or data feed file) will host the file on their end and supply Pepperjam Network with the location, which will be uploaded to the interface. There is NO FEE associated with creating or uploading a product feed on Pepperjam Network. Click here for additional information on product feed documentation.
How long does it take for a performance marketing program to become successful?
Pepperjam Network promotes each new merchant to help it get started and recruit publishers into their program. It takes approximately 3-6 months to ramp up a program and approximately 1 year to be considered fully mature. However, Pepperjam Network can only provide merchants with the tools needed to manage their accounts. The program’s success depends on how well the campaign is managed, how much the merchant promotes and recruits for the program, and how much effort is put into learning Pepperjam Network.
How do publishers join the Pepperjam Network?
Click here to submit an application to become a publisher on Pepperjam Network. Each application is thoroughly reviewed by the Pepperjam Network Quality team. A decision is usually made within 24 – 48 hours, and you will receive confirmation via e-mail.
How much does it cost to become a publisher on Pepperjam Network?
It’s FREE. There is no cost associated with becoming a publisher on Pepperjam Network.
What is a commission?
A commission is a publisher’s earned payment for referring a qualified sale or a lead. Publishers on Pepperjam Network can earn a percentage of the sale or a flat payout, subject to the merchant offer.
How do I earn commissions?
Publishers earn commissions by referring sales or leads to the merchants through the use of Pepperjam Network tracking links. Every time a publisher refers a valid sale or lead, they will earn a commission.
What is the threshold for Pepperjam Network publisher payments?
The minimum payout for all payments is $25.00.
How do Pepperjam Network publishers get paid?
Publishers can choose to be paid by check, direct deposit or wire transfer (For non-U.S. publishers). Payments are made twice a month, on 1st and the 15th.
How do I partner with merchants on Pepperjam Network?
Once your application has been approved and you are active in Pepperjam Network, publishers have the opportunity to apply to all public programs on the PJN platform. It is up to each merchant to review and accept individual publisher applications.
What types of links do merchants provide in Pepperjam Network?
Merchants provide publishers through Pepperjam Network with text links, banner ads, Pepperjam Ads™, and coupons. They can also provide advanced link types, such as data feeds, customized search boxes and email creative.
How can I keep track of my sales?
Publishers use Pepperjam Network’s industry leading reporting and analytics to track clicks, sales, conversion rates, total commissions, as well as several others metrics used to accurately and efficiently manage your business.
What educational resources are offered to publishers through PJN?
Pepperjam Network’s Resource Center assists publishers just starting out in the performance marketing industry. We offer testimonials and interviews by some of the most respected publishers in the industry, granting insight into the success others have had, and how they began. The Resource Center provides publishers with industry leading websites, geared to assisting publishers in optimizing their programs, as well as audio webinars held by Pepperjam Network employees. Click here to listen to the audio version.
How do I sign up to become a CPA/CPL merchant on Pepperjam Network?
Click here to submit an application to become a merchant on Pepperjam Network. All applications will be thoroughly reviewed by our Sales Team, and a Pepperjam Network Account Representative will be in touch to discuss your offer.
What is a CPA/CPL performance-based marketing campaign?
In a performance marketing campaign, a publisher receives a flat commission payout for generating a transaction for a lead or a sale, for a merchant that the publisher is promoting. The merchant provides its ads to publishers and assigns a payout for each action. Publishers place the tracking code for these ads on their Web sites or in search listings. Whenever a visitor uses these links to generate an action on the merchant’s site, that transaction is tracked online. If a product or service is purchased from the merchant, the publisher is paid a flat payout for that transaction.
What is Lead Generation? Cost-Per-Lead (CPL)?
In CPL campaigns, merchants pay for qualified, interested leads— i.e. the contact information of a person interested in the merchant’s product or service. In CPL campaigns, consumers submit only contact information; the transaction can be as simple as an email address or as complex as a multi-page membership acquisition campaign. Once the user’s information is submitted the merchant pays a flat commission payout to the Publisher who drove the user to the merchant’s site.
What is a Cost-Per-Action (CPA)?
In CPA campaigns, the merchant only pays for a completed sale typically involving a credit card transaction. Similar to a CPL campaign, once the user completes the desired action the merchant will pay a flat commission payout to the Publisher who drove the user to the merchant’s site.
What is a merchant?
A merchant is an online retailer or service provider whose products or services are being promoted by publishers.
What is a publisher?
A publisher promotes a merchant’s products or services to earn a flat commission payout for each referred sale or lead.
What is a commission?
A flat commission or also commonly called a flat payout is an amount of monetary compensation received by a publisher for an action such as selling a merchant’s product and/or service or generating a lead. With a sale, a merchant pays a publisher a flat rate or percentage of the sale price when a purchase is made on the merchant’s Web site. With a lead action, a merchant pays a publisher a flat rate for each visitor the publisher refers to the merchant’s site that signs up for a service or fills out a form. Many merchants also successfully run a sale and lead program within the same campaign..
Can I add different flat commission payout levels/tiers?
Different commission structures and levels can be used on the Pepperjam Network. You can use different levels or tiers with your flat commission payout structurs.
How are sales tracked?
Sales/Leads are tracked through Pepperjam Network with a combination of our pixel tracking solution and cookie tracking. By using both we ensure that all sales are attributed correctly and tracked properly through the network.
Will I have control over my campaign and know who is promoting me?
Yes! You will have access to all publishers in your campaign and what creative message you are disseminating to them. Being a part of the Pepperjam Network means you get access to everyone in your campaign. We understand that controlling your campaign and in turn your brand is important. We give you access to be able to control all of that.
How do I recruit publishers?
Within the PJN interface, merchants have access to a simple and user friendly recruiting tool that allows you the ability to search for publishers. Our Recruit Partners tool allows merchants to recruit publishers into their campaign by category, promotional method, geographic location, transparency rating, etc. to partner with publishers who best fit their vertical.
How are payments made to publishers in my campaign?
Pepperjam Network handles all publisher payments through an Escrow Account. Merchants deposit funds into the Escrow Account, located in the interface, and Pepperjam Network transfers the funds to the publishers through a 3rd party payment company.
How does Pepperjam Network get paid?
All merchants will pay Pepperjam Network a transaction fee, based on a percentage of the publisher commissions earned.
How does Pepperjam Network ensure brand protection?
PJN’s Network Quality team monitors all traffic on Pepperjam Network. The activity of both publishers and merchants on Pepperjam Network must comply with both the terms and conditions set forth in each campaign and the Network, in order to remain and succeed on Pepperjam Network. During the launch phase, a Pepperjam Account Representative will assist you in determining the terms for your campaign, which will be communicated to all publishers. We are here to represent your brand, strategically partnering with publisher sites that are highly respected in the industry, cater to your demographics, and will serve as your online sales force to increase your overall bottom line.
What is a performance-based marketing program?
In a performance-based marketing program, a publisher receives a commission for generating a sales transaction or a predetermined action, like signing up for a credit card or service, from a merchant that the publisher is promoting. The merchant makes it’s promotions available to publishers through a platform like Pepperjam and assigns a commission for each action. Publishers place the tracking code for these ads on their Web sites or in search listings. Whenever a visitor uses these links to generate a desired action on the merchant site, that transaction is tracked online. If a product or service is purchased, the customer pays the merchant directly, and the publisher is paid a commission for that transaction through a platform like Pepperjam.
What is a merchant?
A merchant is an online retailer, or service provider who has products and services they wish to sell using third party partner site (publishers) as a tactic to reach customers.
What is a publisher?
A publisher is a website or other owner of online distribution that promotes a merchant’s products to earn a commission for each referred sale.
What is transparency?
Transparency is the unique view provided by Pepperjam that provides merchants full disclosure to their publisher partners. One of the critical factors in having a successful performance-based marketing program is to understand who your third party partners are and be able to work with them in a way where both parties benefit from the relationship. The Pepperjam Network Transparency System affords publishers the opportunity to build stronger, more profitable merchant relationships. Publishers with higher transparency ratings often earn higher commissions and receive invitations to private programs. Merchants benefit from knowing exactly who their publisher partners are customizing programs that fit different publisher business models.
What tools are available on Pepperjam Network?
Pepperjam Network features a vast array of tools for use by both publishers and merchants, including Pepperjam Chat, PepperamADS, multiple reporting options, coupon and product feeds, and more. Click here to learn more about Pepperjam Network’s tools.
What is Pepperjam Leads? Cost-Per-Lead (CPL)?
In CPL campaigns, merchants pay for qualified leads— i.e. the contact information of a person interested in the merchant’s product or service, or signing up for a service or credit card. In CPL campaigns, consumers submit only basic contact information; the transaction can be as simple as an email address or as complex as a multi-page membership acquisition program. Once the user’s information is submitted or verified, the merchant pays a commission to the publisher who referred the user to the merchant’s site.
What is a Cost-Per-Action (CPA)?
In CPA campaigns, the merchant only pays for a completed sale typically involving a credit card transaction. Similar to a CPL campaign, once the user completes the desired action, the merchant will pay a pre-determined commission to the publisher who referred the user to the merchant’s site.
Does Pepperjam Network offer any customer support?
Yes, we have multiple levels of support for both our merchants and publishers – Pepperjam Network has a dedicated and knowledgeable client services team that answers emails and phone calls from 9:00 a.m. to 6:00 p.m. (EST) Monday through Friday.
